Hard Rock Hotel Madrid

The property was clean and vibrant, the staff were friendly and helpful. For instance there was a very minor issue with something in the bathroom, I reported it so they would know it needed fixing, but they fixed it immediately.

Everything is very clean, at the highest standard, and the stuff is very friendly, welcoming and happy to help. Rooms and equipment is new and everything is very well maintained. Location is great, walking distance for everything that you want to see in a city break

can't even begin to count all the great things about this hotel and the surprising discovery of the hard rock hotel experience! from the moment we made the reservation to the moment we checked out and were on route to the airport the staff were super helpful, kind and welcoming. we loved every detail of the hotel itself and the rooms super well equipped with all the amenities, amazing comfortable bed, incredible shower and perfectly cleaned room everyday. the pool and garden was a nice little retreat during the hot weather and though the pool was small it was perfect to refresh. the restaurant was great and breakfast had a nice choice including made to order eggs, omelets and pancakes. samuel the concierge had the best tips for our family to explore the city and the hard rock store onsite was a great plus! carlos was great with our daughter ;-). roof top terrace was also nice for a drink in the evening.

We stayed in a superior double room with city view (of the Ronda de Atocha). Not at all noisy, though. The bed was comfortable. The accommodation was adequate but not at all luxurious. The staff were all very helpful. The hotel was very convenient for Estacion Madrid Puerta de Atocha, also for access to Reina Sofia Museum, The Thyssen-Bornemisza Museum, the Prado, and the Botanic Gardens. It is not far from Plaza Mayor. The rock memorabilia in the lounge was mildly entertaining.

Staff super friendly and professional. The coffee / tea facilities in the room were top notch not to mention the fully stacked mini bar even though I didn't use it except for the Minute Maid Orange juice in the morning. Few little treats and super comfortable bed. The shower is big and loved that the toilet was in a separate cubicle. All round 5 stars and will def stay here again on my next stop over.